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Cb2002
1st Topic

2 Messages

Friday, October 6th, 2023 12:46 AM

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Xfinity stream, Roku and the bachelor

We have tried to record and watch, and watch live, the bachelor on our Roku with Xfinity stream. It skips and is a bad experience. Any ideas?

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Updated 

1 year ago

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XfinityRichard

Official Employee

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1.4K Messages

1 year ago

Hi there, @Cb2002 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the inconvenience you are having watching the Bachelor on your Roku through the Xfinity Stream App. I can see how frustrating that would be to have it keep skipping. We'll get you taken care of. Have you tried unplugging your Roku?-Richard

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Cb2002

2 Messages

Hey there, we have power cycled a few times, still skips

1 year ago

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XfinityJeniece

Official Employee

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2.4K Messages

@Cb2002, Thank you so much for confirming! Have you tried restarting your modem? Are you having issues with any other programs? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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