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user_4f9b7b
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2 Messages

Sunday, June 19th, 2022 3:23 AM

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Xfinity stream will no longer be available

Why am I getting a message saying Soon xfinity stream will no longer be available on this tv.......  it's worked fine since I signed up for xfinity stream  7 months ago.  What's changed?

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2 years ago

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BruceW

Gold Problem Solver

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26K Messages

2 years ago

Why am I getting a message saying Soon xfinity stream will no longer be available on this tv ...

For reference: https://www.xfinity.com/support/articles/stream-app-not-supported:

Soon, the Xfinity Stream app won’t work on 2017 Samsung and LG smart TVs

...

You can still watch using the Xfinity Stream Beta app for Roku, Amazon Fire TV or Chromecast.

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DreamSayerZ

Problem Solver

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569 Messages

2 years ago

Hmm, now that's interesting...  What is the make/model/year of your TV? Is that all the the message said? Can you post a pic?

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XfinityJeniece

Official Employee

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2.4K Messages

2 years ago

Hey there, @user_4f9b7b, thanks for reaching out through Xfinity Forums! We will be removing the Xfinity Stream app from 2017 LGs and Samsung TVs. Here is a link with additional information, https://comca.st/3Obst2J. Are you able to verify the current model of your TV? 

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user_9a0fb0

Visitor

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2 Messages

2 years ago

So I have a 2017 samsung, once this goes away what's my options?

This will affect 4 of my samsung tvs?

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user_ae175d

Visitor

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1 Message

@user_9a0fb0​ we have a 2017 Samsung as well and we could not update the software.  So we just added a Roko.  It worked.  

2 years ago

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user_9a0fb0

Visitor

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2 Messages

2 years ago

Could the app still be used through something like firetv to stream on the same TV just using a independent device through HDMI?

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DreamSayerZ

Problem Solver

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569 Messages

@user_9a0fb0​ Yes, the app can be used on a Fire TV stick or Roku attached to HDMI no problem.

2 years ago

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user_4f9b7b

Visitor

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2 Messages

2 years ago

Shouldn't we recieve a discount or something.   I was told when I switched to xfinity that ALL smart tvs would work without boxes or firesticks etc...  now that you have changed this Shouldn't something be done to make it right?

3

CCZachary1

Problem Solver

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672 Messages

@user_4f9b7b As time goes on technology advances more and more. The 2017 models do not support newer web browsers or newer app versions. That would be a hardware issue. 

I no longer work for Comcast.

2 years ago

0

user_a61be4

Visitor

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1 Message

Yet Netflix, Amazon, Hulu and all major streaming technology does support. What a joke you are not that advanced.... 

2 years ago

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user_a35cc3

Visitor

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1 Message

classic, This is ridiculous, no notice nothing! And very true all other streaming works!! I personally cannot wait

until there are other options on my area besides xfinity!!

2 years ago

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user_1516eb

Visitor

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4 Messages

2 years ago

I have a 2020 LG smart TV manufactured in 2020 as advised on their website- model # 24LM530S-PU and I am receiving this message as well.

From this post and info on your page I thought it applies to 2017 LG TVs and older.

Any feedback or guidance would be appreciated.

Thank you!

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XfinityRoberto

Official Employee

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1.5K Messages

Hi there @user_1516eb, thank you so much for reaching out to us about your Xfinity Stream App not working on your 2020 LG Smart tv. Now you will need to make sure you have the new software version WebOSTV 5.0.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_1516eb

Visitor

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4 Messages

Thank you! I will give this a try to see if I can upgrade to that LG software version.

2 years ago

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CCTimothy

Valued Contributor

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406 Messages

Excellent! Let us know if you need anything else, @user_1516eb. Have a great Tuesday!

I no longer work for Comcast.

2 years ago

0

user_1516eb

Visitor

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4 Messages

Hi,

I checked my LG TV and did an update to latest WebOS version, which now the smart TV has the LG Software Version WebOS 6.00.10.

Will this version be compatible with Xfinity Stream? Or do I need to figure out how to manually go back to install WebOS 5.0?

Please advise - Thank you! 

2 years ago

0

XfinityRoberto

Official Employee

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1.5K Messages

It should be WebOSTV 5.0 and higher. I am currentluy checking to see if in fact only on the 5.0 version. Please bear with me. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

lmg_35c4

Regular Visitor

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13 Messages

2 years ago

[Edited: "Language/Inflammatory"]. You are the absolute worst provider.  [Edited: "Language"], taking my business elsewhere.

(edited)

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mrp71

Visitor

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2 Messages

2 years ago

ours also stopped working on a brand new tv, xfinity stream worked fine up until 6 hours ago, now it says to update, after the update it says device not compatible

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jweaver0312

Expert

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2.1K Messages

@mrp71​ 

for reference: https://www.xfinity.com/support/articles/stream-app-not-supported

this resolved thread is now being closed 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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