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Visitor

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3 Messages

Saturday, May 6th, 2023 8:28 PM

Closed

Xfinity stream

Unable to download stream app. 

Android Samsung s23 ultra 

Problem Solver

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567 Messages

2 years ago

Thanks for getting in touch regarding this issue! We never want to see something like this happen with our application. To ensure we're on the same page, have you had any trouble downloading any other applications, or is this only with the Xfinity Stream app so far?

Visitor

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3 Messages

@XfinityJoshuaE​ only xfinity stream app. Xfinity home and internet app works just fine. 

Problem Solver

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567 Messages

2 years ago

Thanks for the clarification. Have you already attempted any troubleshooting like restarting the phone? If so, what have you attempted?

Visitor

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3 Messages

@XfinityJoshuaE​ yes i've reset my phone. Check setting that would not allow to download.

Contributor

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367 Messages

To clarify, are you unable to download the Xfinity Stream app to your phone? 

I no longer work for Comcast.

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