xfinity stream

Hello, @user_dd8e24. Thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance with your purchased movies content. We will troubleshoot, and if needed open a ticket for further investigation. 

I did want to let you know that our Xfinity Forums is a community gathering spot, so when you first create a post there may be a delay in the response time frame to allow other community members to help before an official employee responds. 

Reviewing I see you have utilized the live chat option, since we will be working on account specific concerns, I'll meet you back there as we don't want certain information in our public conversation.