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Visitor

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4 Messages

Saturday, August 3rd, 2024 10:34 PM

xfinity streaming app is the only one of the apps that freezes constantly

xfinity streaming constantly freezes up, while other apps don't 

Official Employee

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996 Messages

4 months ago

user_861ff1 thank you for using the Community Forums page, I know how important access to your streaming content is. Let's get this issue resolved together. Are you experiencing this issue on a specific device or multiple devices that use the stream app?

Visitor

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4 Messages

Second tv the first is connected to a cable box

Official Employee

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1.4K Messages

Gotcha! When it freezes what happens exactly? Does it go black or get pixelated? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

freezes then starts up

Official Employee

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1.4K Messages

 

user_861ff1, How do you access the Xfinity app? Is it through your smart TV or Roku, or something else? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

through my smart LG

TV

2 Messages

4 months ago

The buffering for the Xfinity app is terrible.  It takes 45 seconds for the app to load then every hour on the hour is will buffer again for a few seconds.  Very annoying!  All of our other streaming services load within seconds.  

Xfinity - are you working on a fix?

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