1 Message
Xfinity streaming app issues
I am getting an error code on my Roku tv for the xfinity streaming app which is tvapp-00287. I have restarted all my devices which includes my modem, router, and tv. I have changed Wi-Fi connections and used hardwired connections. I can use all other streaming apps on my Roku tv. There was an outage yesterday and before the outage the app worked just fine. But when services was restored the app stopped working and threw up the error code. I have tried Roku forums to troubleshoot. But they said it is an xfinity issue. I also did make sure that my Roku tv is activated through the xfinity services app. Xfinity needs to reimburse me for every day the app is not working because I am no longer getting the services that I was promised on the day that I activated my account. Xfinity needs to bubble this up and get their people working on the app issues. Also the app was having issues with the guide was never right and I had to check my connection with the modem on my tv to get it to read right on my tv like almost every time I used it and around 30 times a day.
XfinityJustinC
Official Employee
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893 Messages
6 months ago
Hello, Kberry825 thank you for taking the time out of your day to create a post. You have contacted the right place for assistance to help get the TVapp-00287 error resolved. I completely understand where you're coming from in regard to only paying for service that you're able to utilize. Once the issue has been resolved, I can get a credit applied to your account for the time frame service was not able to be used.
I appreciate all the detailed information you provided, and did have a question to see if you had attempted this troubleshooting step I found on the Roku community page.
- Have you attempted to remove the affected channel (Xfinity Stream App), then reinstall it?
In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
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user_68hsg3
1 Message
6 months ago
I'm having the same issue for a few days now... streaming app not working on Firestick, Android Phone app, or web browser... I'm getting "Playback Issue: 1001"
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user_y92ywl
1 Message
6 months ago
I have been having the same issue with the xfinity stream app for a couple of weeks now. Everything was working fine, then the internet goes out for a bit. When it comes back up, all other streaming apps (Netflix, Hulu, Paramount) work fine except for the xfinity stream app. The only channels that work in the xfinity stream app are the TVGO channels. All other xfinity TV channels constantly buffer and freeze. I have reinstalled the app, rebooted the TV, rebooted the modem, and still have the issue. It has resolved briefly and then has happened again. I have an xfinity technician coming tomorrow morning. Hopefully they can provide some resolution.
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