Visitor
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1 Message
Xfinity Streaming App not working on Roku TV
My Xfinity Streaming app (Roku TV) is no longer working...it will not bring up channels. For a while, it was having trouble loading channels and it would take several minutes sometimes to load, but now it doesn't work at all. I can select a program, but as soon as I click Watch, it just goes to a black screen and never loads anything. I have already reset every device and restarted the app, then deleted and reinstalled the app...same issue.
karkrazy13
Visitor
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26 Messages
2 days ago
I've had the same issue since 12/2. No one can help. It's an Xfinity issue, not a user issue, but none of the agents here (or the chat bots) can help. I have the prepaid NOW Internet & StreamSaver, but I can't view the 125+ LiveTV channels. All I get are the TV GO channels. And, I can't even get a refund for the days I haven't been able to watch LiveTV because it's a prepaid service. Completely unacceptable.
(edited)
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XfinityAbby
Official Employee
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469 Messages
1 day ago
Hello @user_li3a9k. Thank you for taking the time to reach out on our community forum. This is a known issue that we are working on getting resolved, but we can certainly try some troubleshooting in the meantime.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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