1 Message
Xfinity streaming app not working
*Xfinity streaming app not working*
Samsung frame
Internet and all connections are working fine. Correct model, all updated programs. Turn tv off turn tv on and all other prompts to reset followed as instructed.
Used online xfinity tech chat and transferred to a different agent not less than 5 times without resolution of issue.
Called Samsung customer service- they reviewed my TV via remote access- rep states this is an Xfinity issue.
The Xfinity stream icon is present and there are times it disappears from app options menu.
The app takes forever to load or does not work or My TV either shows the purple logo as it’s trying to load , an active streaming show program randomly freezes or there is a blank screen.
Xfinity Customer service has yet to call me back regarding the issue despite an escalation and a ticket being submitted.
At this point I need to cancel service or need to be reimbursed for not being able to use my TV which requires this app to view cable.
this is unacceptable
XfinityNicolas
Official Employee
•
1.1K Messages
9 months ago
Hey @user_qqkdhw, thanks for reaching out to Xfinity Support on our forums. I can certainly help check on the ticket and what is going on. When you get a chance can you send us a direct message?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_egkeh7
1 Message
9 months ago
Having the same issue for days now. This ontop of the lost tv time from the update a few weeks back. I cant watch xfinity but I can still be charged?
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