Xfinity Streaming App on Roku Error TVAPP-00287

Thank you .  Now I know it isn't just my equipment.  

@czsteve4 Thank you for taking the time to reach out to us here on our Xfinity Forums. You mentioned that you uninstalled and reinstalled the Xfinity app. Have you also checked that your Roku devices are fully up-to-date and uninstalled and then reinstalled the Xfinity Stream app on those devices?

Welcome to our Community Forum, @user_uebeho and thank you for letting us know about the issue with the Xfinity Stream app on your Roku devices. I don't see any known issues that match this description, so I'd like to take a deeper look at what's going on.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

Hello @user_jocbh9, thank you for taking the time to reach out on social media.  I understand your concern with the error, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message