1 Message
Xfinity Streaming App
I purchased over 10 movies and 2 episodes on the app. I no longer have this cable service because I don’t have cable, and now that I’ve had a new phone the app does not allow me access. The message displayed says my password and email are correct, but won’t allow me access because I no longer have Xfinity. How can I continue to have access to my purchases?
XfinityMarcos
Official Employee
•
1.9K Messages
11 months ago
@Nana2024, Hello, I'm a huge movie fan and would want access to anything I bought as well, so I get where you're coming from. I'd love to look into this further with you, but we'll need to get access to your previous account. I have your back all the way, and I'll do all that I can for you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
0
0