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user_8wti99
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4 Messages

Friday, July 19th, 2024 11:28 PM

Xfinity Streaming App

I have been able to use the Xfinity Streaming app in the past with no problem on my home network. But about a month ago or maybe a little more I can no longer get it to open. The message tells me it is only available on my home network.  All of my Rokus are on my home network and I have tried uninstalling and reinstalling and it does not help. what do I need to do to restore that service?

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4 months ago

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XfinityTony

Official Employee

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1K Messages

4 months ago

@user_8wti99 Thank you for posting about your issues with the Xfinity Stream app. Are you trying to Stream NOW TV channels or do you have a standard cable package (Popular, ultimate, etc.)? Also, have you tried rebooting your modem or wireless gateway? That can help resolve issues with the app not recognizing the network.

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user_8wti99

4 Messages

Hello! I have the full package and EVERYTHING. I also did try rebooting the wireless gateway and it did not help to recognize the network. I will try that again but am looking for additional ideas to try please?

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4 months ago

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XfinityLinda

Official Employee

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1.4K Messages

@user_8wti99 Are the Rokus on the correct network? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_8wti99

4 Messages

Its the Xfinity Stream app that I was trying to get to launch. It was worked before on both of the TVs I have it on. It no longer will open and gives me the error message that I need to be on my home network

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4 months ago

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XfinityRaf

Official Employee

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587 Messages

Can you confirm that your Roku devices are fully updated? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_8wti99

4 Messages

Yes, they are updated

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4 months ago

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