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user_3k3lb9
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Friday, September 19th, 2025

Xfinity streaming is not working on Xumo stream box

Xfinity Streaming app is not working. I tried everything with restart and signing out of all accounts. Still getting TVAPP-00502 error 

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24 days ago

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user_wbnnnw

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26 days ago

Same here. Looks like there is no resolution as Xfinity continues to have people do simple troubleshooting as if there is an error on the users end 

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XfinitySeth

Official Employee

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558 Messages

Hey there user_wbnnnw 👋 Thanks for letting us know you're experiencing a similar issue with Xfinity Stream. If your Stream app through the Xumo box is still giving you issues, we want to help! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

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24 days ago

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XfinityAmandaB

Official Employee

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2.6K Messages

25 days ago

 

user_3k3lb9 Thank you so much for stopping in for help with your Xfinity Stream app. There are currently no known issues with the stream app. If you are still running into issues, could you tell me what kind of device you are using the Stream app on? 

 

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