Xfinity streaming not working on Apple iPad

Streaming is not working on my Apple iPad. Deleted & re-added Xfinity stream app & other Xfinity app. Streaming screen stuck on “No Downloads Found…” The selection keys, Home, Live TV, My Library, & Browse dim and cannot be used.

The iOS on the iPad is 17.7.8 & is up to date

What is the fix?

Responses

MikeB39A

Problem Solver

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692 Messages

12 days ago

Can you update your device?

I'm running 18.5 on iPad and it's working fine here.

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user_7myd48

New Poster

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10 Messages

I updated the Apple iPad, generation 6, to the latest iOS 17.7.8. This is the highest iOS for this iPad.
Streaming was working fine a few days ago.
Thank you for your suggestion.

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11 days ago

0

user_7myd48

New Poster

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10 Messages

11 days ago

Mike,

I was searching for a solution to the streaming issue. I went to settings & clicked on App Store. Under Cellular Data, clicked on App Downloads. Then checked on Always Allow. Now the streaming is working!
Thanks again…

1

XfinityThomasA

Official Employee

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2.5K Messages

linjon - Thank you so much for being a part of the Xfinity Forums community and for taking the time to share the steps you followed to resolve this issue. Your contribution is truly appreciated; it embodies the collaborative spirit that makes this forum so helpful for everyone.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 days ago

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Xfinity Stream Website

user_7myd48

Xfinity streaming not working on Apple iPad

MikeB39A

user_7myd48

user_7myd48

XfinityThomasA

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