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user_bud5f9
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Friday, September 26th, 2025

Xfinity Streaming on macbook pro > NO sound only on MSNBC

I've tried everything:  reset NVRAM, different browser, reset all sound settings, turned off blue  tooth.  I get no sound ONLY on MSNBC.  CNN and all other stations work normally.

Yes I have cleared cache, history etc.  

This is extremely frustrating.

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17 days ago

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user_7thllq

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19 days ago

I’m having that same issue. I don’t see any helpful responses. I’ve also tried the things listed in the comments. There is sound with the commercials but not with the program content. Does an Xfinity tech person respond to this forum? 

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XfinityPeterH

Official Employee

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2.3K Messages

 

user_7thllq Since this is only happening to one network and the sound does work while commercials are playing that typically means there is something from the network that is not working with the Macbook. If possible, test MSNBC on another device (like an iPad or smartphone) using the same network. This can help isolate whether the issue is device-specific.

 

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17 days ago

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steven23

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19 days ago

Just adding my frustration with this issue...no sound on MSNBC or CNBC streaming on Mac Pro and Fire TV. Commercials have sound but that's it...

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XfinityJon

Official Employee

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655 Messages

Good afternoon steven23. I can definitely understand it is frustrating if you are trying to watch programming, and you are encountering issues. I will be more than happy to assist you further. I appreciate the steps you have already taken as far as deleting, and re-installing the app, and restarting the TV. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
 
To send a "Direct Message" to Xfinity Support:
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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user_bud5f9

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2 Messages

18 days ago

XFINITY answer this.  There is something in your firewall preventing sound on MSNBC using the xfinity web.  I'm not the only one with this issue.

I'll post on x using @xfinity  to see if others have the same issues.

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XfinityArmand

Official Employee

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2.4K Messages

17 days ago

Thank you so much for taking the time to reach out to Xfinity Support @user_bud5f9!  We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service.  No worries!  You have reached out to the best team to assist in getting things squared away for you.  Can you tell us if there are any error messages or codes visible when you notice this issue?

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