Contributor
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17 Messages
Xfinity Streaming TV and Internet Data Usage ...
When I tried xfinity TV in 2017 I was told that when I watch Xfinity TV through the Xfinity Stream app on my Roku that I was NOT using any of my 1.2 TB of data (monthly allotment). I could watch it 24/7 and not be using any of my monthly data.
Now when I signed up again Dec. 2020 I was told that when using the Xfinity Stream App on my Roku (or any other streaming device) that I "WAS" using part of my 1.2 TB nonthly data allotment.
I've experienced sooooo many different answers to different questions by Xfinity personnel that I don't know what to believe.
Anyone? TIA
Janice
BruceW
Gold Problem Solver
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26K Messages
4 years ago
Just as you describe, Comcast has been very inconsistent about what does and does not count against the Data Plan (see https://www.xfinity.com/support/articles/data-usage-plan). My understanding is that content viewed on a Roku using the Xfinity Stream app does not count against the plan. But if you were to load any other streaming app on the Roku and begin streaming that content, it (probably) would count against your plan.
https://www.xfinity.com/support/articles/xfinity-stream-beta-app-faqs says:
(edited)
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XfinityAirelle
Official Employee
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2.1K Messages
4 years ago
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
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