9 Messages
Xfinity streaming
Another 3 hour outage today to fix network issues. Hoped this would finally fix the issue with the, “no internet connection “ ever 15 minutes. So, so, tired of restarting gateway and praying it fixes issue’s! No, that would be asking too much from a company that is the largest internet/ Tv providers in the Country! No one cares, prove me wrong Comcast!!!
XfinityMartyR
Official Employee
•
1.5K Messages
2 months ago
Thank you for reaching out, user_w882vf. I'm sorry to hear you have been experiencing service interruptions in your area. We do understand the impact a service interruption can have in the home. Our local teams work as safe, and fast to get services back up and running. If you continue to have service concerns after the local interruption has cleared, please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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