Xfinity Support direct messaging for accessing my Peacock Subscription

No Hulu issue since 2/20 late night.  No error message or codes.  just can't access the normal way through apps on screen just jumps back to all apps screen once the dots on screen try to open Peacock app.  then when instructed by xfinity phone tech to sign in to Peacock to activate it, it fails & goes to subscriptions.  I do get Peacock on 2 TVs with small boxes but cannot access in Family room with large TV box even the one i turned in?  Thanks for helping to resolve this issue.

Thank you for confirming. If you could send our team a direct message with your full name and full address, we can further investigate what is causing this issue with Peacock.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it