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user_uhbhfv
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3 Messages

Tuesday, July 23rd, 2024 12:35 AM

Xfinity Support

My DVR says that it's only 40% full. I cannot see all my recordings on the streaming app. Why is that.? I see a lot of things about a sync needing to be done. How do you do that? Why do you need to do that?

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4 months ago

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XfinityRay

Official Employee

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2.2K Messages

4 months ago

Hi there, user_uhbhfv! I love that you can use the DVR service in the Xfinity Stream app! I download recordings and watch them offline which saves on my mobile data. Syncing the DVR will ensure the recordings that are on the cable box match what is shown in the Cloud. This process usually happens automatically, but sometimes it is necessary to sync them. I see this happen most often when there was a change to the package or equipment on the account but there can be other causes as well.

 

Can you please try these steps?

Using the Xfinity remote:

1. Click Xfinity button

2. Select settings (the gear icon)

3. Select Device Settings

4. Select Sync DVR

 

Let me know if that fixes things up for you or not. I am happy to help! 

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user_uhbhfv

3 Messages

That did not work.

When I did that it did the command very quickly.  So I tried again and still can't see everything on the streaming app.

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4 months ago

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XfinityRay

Official Employee

 • 

2.2K Messages

Thanks for trying that out, user_uhbhfv! The signal is usually fast but the DVR information should also show right away in the app after that. Let's take a look at your account to ensure the equipment and DVR service all look good on my end and go from there. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_uhbhfv

3 Messages

I sent the direct message and have heard nothing

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4 months ago

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XfinityMarcus

Official Employee

 • 

996 Messages

user_uhbhfv, we are not seeing that direct message on our end. Can you attempt to send it over once more?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

4 months ago

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