Thanks for meeting us here in our Forums community, @user_ow3b6v. Sorry to hear about the trouble with the Xfinity Stream app. Are you streaming from your home network or are you away from home? Did you check to see if there are updates needed on your Xfinity Stream app? You can also delete the Xfinity Stream app and download it again to ensure you have the most updated version.
Yes I am at home using home internet. I have deleted & restarted xfinity app several times. Called & spoke to tech yesterday who also troubled shooted. Still no change. I read several complaints in this forum chat from others with this known issue and it had to be escalated to an engineer to fix. Please escalate
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityLinda
Official Employee
•
2.1K Messages
2 months ago
Thanks for meeting us here in our Forums community, @user_ow3b6v. Sorry to hear about the trouble with the Xfinity Stream app. Are you streaming from your home network or are you away from home? Did you check to see if there are updates needed on your Xfinity Stream app? You can also delete the Xfinity Stream app and download it again to ensure you have the most updated version.
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