tjl5709's profile

New Poster

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2 Messages

Sunday, March 23rd, 2025 11:24 AM

Xfinity.com/stream site very slow and buggy. Lots of buffering. Cannot watch dvr'd programs.

When accessing xfinity.com/stream on my PC, live programs are slow and buffering. Cannot watch dvr's programs as they just freeze up. No issues with other sites.

Official Employee

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1.1K Messages

10 days ago

 

tjl5709 

Hi there! I'm sorry to hear you're having trouble with Xfinity Stream. Let's get this sorted out for you. 😊

First, let's try a few troubleshooting steps to see if we can resolve the issue:

  1. Clear your browser cache: Sometimes, old data can cause streaming issues. Here's how to clear the cache for different browsers:

    • Chrome: Go to Settings > Privacy and Security > Clear browsing data.
    • Edge: Go to Settings > Privacy, search, and services > Clear browsing data.
    • Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.
  2. Check your internet connection: Ensure your PC is connected to your in-home Xfinity network and not another network by accident.

  3. Restart your device: Sometimes, a simple restart can fix many issues.

  4. Update your browser: Make sure you're using the latest version of your browser.

  5. Try a different browser: If the issue persists, try accessing Xfinity Stream on a different browser like Firefox or Edge.

  6. Disable browser extensions: Some extensions can interfere with streaming. Try disabling them temporarily to see if it helps.

If you've tried all these steps and are still experiencing issues, please let me know, and we can explore further options. Your satisfaction is important to us, and we'll do everything we can to resolve this for you. Thank you for being a valued Xfinity customer! 🌟

 

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