XfinityStream DVRrewind doesn't work.

I have an Xfinity Gateway modem so it is compatible with the Xfinity Stream App. 3 of your agents ran tests on it 2 days ago! Also, LG ran diagnostics on my TV and said my TV is compatible with Xfinity Stream and that the DVR issue is in your software and that your technicians need to fix it on your end!

I have dealt with 3 Xfinity agents and, yes, this already done, twice! Doesn't work.

It took Xfinity months to fix the closed caption issue when that was happening after they did an update to their Streaming App awhile back. What a nightmare! And it was a problem in their software!

Hi there, @user_nmeduq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having not being able to rewind. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

We are glad to take a closer look at things for you @user_tbl834.  Please feel free to shoot us a private message with your info so that we can get started. 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I have the same issue on my Samsung  8 series and have tried all of the above as well. 

We have the same issue with 3 samsung TVs.  This is NOT an isolated situation with just certain TVs, fix your APP Xfinity!

Please be informed the problem also occurs on my Samsung Smart Tvs 2020 and 2024 models. I have tried reinstalling the app but it did not help.

I spent 2 hours Just to get the foreign national technical support person to even understand what rewind was. 

@user_d5ac97, thanks for the feedback and report! We are aware of this issue, and it is being reviewed by the appropriate teams. We have no further information to share at this time, however, I would recommend checking periodically for updates for your set as well as the app. Thanks! 

Hi there @user_k1iocl, Thank you so much for reaching out to us regarding the troubles you are having with the Xfinity Streaming App. You are in the right place and we are happy to assist you today. How are you accessing the Xfinity Stream App? 

@XfinityAmandaB @XfinityArmand @XfinityFrank @XfinityRichard @XfinityRoberto @XfinitySheila @XfinityArmand 

You all have acknowledged an issue with your software, further questioning of troubleshooting is a waste of our time and only makes this slow walking the resolution only makes it worse. 

I have asked when this will be resolved…….no reply 

I have requested that Xfinity discontinue billing for the subscription to Xfinity Stream….. no reply

Ask the software dev team when they will fix the issue…… no reply

[Edited: "Inflammatory"]

Exactly the same responses that I get if i’m lucky enough to even speak with somebody who understands the problem. I called half a dozen times about this. Only one time did somebody even understand what I was talking about.

It’s infuriating that Xfinity doesn’t keep their customer service reps informed.  It makes them look ignorant when it’s not their fault.

Greetings, @user_tbl834! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this Xfinity Stream issue. I apologize for the previous misunderstandings. At this time, we do not know when a fix for this issue will be implemented. As soon as we receive any new details from our developers, we will make sure this thread gets updated. 

How long will it take to fix the broken rewind feature for Samsung tvs?

Same issue for me on 3 LG TVs.  

@XfinityAngie​ That didn't help.  I believe that it is an issue with the Xfinity streaming app, as a dozen other users have mentioned in this thread.

And they don’t seem to get it. How many LG tv owners have to complain about the same issue for them to listen?

user_nmeduq I'd love to take a closer look at your troubles. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems. 

what's there to discuss? please fix the rewind feature of xfinity stream for the samsung + lg tv apps.

Hi there, @The_Sim I definitely understand your concerns, the reason why we would like for you to send us a DM, so we can get a ticket opened to have this issue looked further into.-Richard

haven't you already opened a ticket since it was first reported weeks ago by the original user? am I to understand that no action is yet in progress to fix the reported issue by all of the users on this thread?

alright I sent a DM. 

@user_r066f1​ Xfinity says they have no idea when they are going to resolve the issue. 

Y’all need to get on the same page. Wow. Terrible support!!

Whoever Xfinity is sending out to your home, they will soon find out it's a waste of their time and yours. The problem is not in your TV or your equipment or cable coming into your building, but it's instead in their Xfinity Stream software. Their Advanced Technicians have no idea when this will be fixed. 

@user_trijtm Thank you for letting us know about your appointment. I will follow up to check in. 

@user_trijtm Just checking in. How was the appointment?

Xfinity says they won't give out a credit until the issue is resolved. And they have no idea when that is. Seems like their app has had issues from the start. This may be their way of getting people to buy into their cable box or just plain leave and find other streaming services that don't have technical issues every 3months.

It is not a Samsung issue. It IS AN XFINITY SOFTWARE ISSUE! LG and Visio TVs are having the same problem. Xfinity doesn't know how to fix it. It took them months to fix the CLOSED CAPTION ISSUE they had last year which they also first blamed on LG and Samsung TVs. It was their software!

If you look at all of the Xfinity employee responses there are at least 5 or 6.  They still will not answer when this will be fixed.  There is no indication that it is being worked on and if it was the software engineers would have a time frame to fix this broken software.  Therefore I conclude they are doing NOTHING about this issue.

actually 12 Xfinity (I am an Official Xfinity Employee.) that have offered advice.  Still no solution 

Hi there! I have a Samsung TV and have been having the same issue. I talked to an agent and tried several conversations by chat, and nothing!!! We shouldn't be receiving messages from Xfinity agents saying they’re aware of the problem and not giving more details about when it will be fixed. It is frustrating that, for any reason, if I rewind the programming, it goes to the beginning. 

user_tb6bj8 thank you for using the Xfinity Community Forums page to reach out regarding your Xfinity Stream concerns on your Samsung TV. Do you use the Xfinity Stream app on any other device by chance? If so, does this same issue occur on those other devices or is this problem unique to your Samsung TV?