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JGuac34
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Friday, February 7th, 2025 11:25 PM

Xumo box and Xfinity Stream Error: TVAPP-00209

Using the Xumo box, Xfinity Stream app, Live TV:

Every channel I attempt to view, I get the error 
"This Video Cannot be played.
Error: TVAPP-00209"

However, if I use my Roku, Xfinity Stream app, I can view EVERY SINGLE channel successfully.
Other apps such as Netflix and Peacock work fine.
I have tried Restarting the Xumo, several times. 
I've also tried a Factory Reset. Both of these troubleshooting steps did not fix the problem.

I'm a new subscriber to Xfinity NOW StreamSaver. It's frustrating that the Xumo box provided by Xfinity does not work with the Xfinity Stream app.

Question

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Updated 

1 month ago

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XfinitySheila

Official Employee

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1.1K Messages

2 months ago

 

JGuac34 Hi there! If I am understanding correctly, you are attempting to use two services which is why you are not able to view your NOW cable TV on your XUMO box. These are not intermixable and different services all together. 

 

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JGuac34

Visitor

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3 Messages

@XfinitySheila​ No, I'm trying to use Xfinity Stream. I've tried on 2 devices.

Device 1: Xumo. Every channel I attempt to watch gives me the Error: TVAPP-00209.

Device 2: Roku Ultra. Every channel on the Xfinity Stream app works great.

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2 months ago

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XfinitySheila

Official Employee

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1.1K Messages

 

JGuac34 Thank you, I would like to take a closer look on my end. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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JGuac34

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@XfinitySheila​ DM has been sent.

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2 months ago

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user_y32wi3

1 Message

1 month ago

Hi,

can you help me?

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0

BlueSchmoo

2 Messages

1 month ago

I got my box Saturday, had same issue, rebooting to no avail. What I did, signed out of Xfinity stream on ALL other devices (iPad etc.) disconnected power from Xumo, restarted my (modem) gateway, reconnected Xumo to power (it took a bit for it to reconnect) once it booted up Xfinity stream is now working on the Xumo box.

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XfinityJustinC

Official Employee

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1.1K Messages

@BlueSchmoo​ thank you for taking time to reach out to this post, and provide the steps you took to get the Xfinity Stream working on the Xumo box. 

I did want to check in to see if the Xfinity Stream App is still working on the Xumo box, please follow up at your convenience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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