Visitor
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1 Message
Xumo Box
While setting up my New Xumo Box it shows you are linked to account and now let us confirm by entering last 4 digits of my phone nember that is where I get stuck. It does NOT recognize my phone number which
I have been using for last 20 years for all my Xnifty devices and account. I tried to swap the Xumo box with New one but same thing. Xfinity assistant Chat were NOT of any Help.
I would appreciate if you can help
XfinityAlyssaA
Official Employee
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2.8K Messages
21 minutes ago
Good evening @user_017v7z , and thank you for reaching out with your Xumo Box concerns. We appreciate you bringing this to our attention.
I see that you're getting stuck where it asks you to verify your account by entering the last four digits of your phone number, and that the system is not recognizing a phone number you've been using with your Xfinity account for many years.
To start, have you tried power cycling both your Xumo Box and your internet equipment?
Please let us know if you're still receiving the same phone number verification error after completing these steps, and we'll be happy to continue troubleshooting with you.
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