Xumo Setup PIN

@XfinityNatalie​ 

Unfortunately, that option is not available. I am prompted to contact customer service to assist with the matter. I reached out via phone; however, the agent was unable to assist me with resolving this issue. Additionally, I visited the local Xfinity store and the only assistance the employee offered me was telling me to contact customer service as this location is “solely retail”. I have had the Xumo box for, approximately, six weeks and been unable to use it.

We can certainly take a further look into this for you, Darknesses. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.