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user_8w1l5g
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2 Messages

Saturday, October 18th, 2025

2.4 constantly going down

Every day my 2.4 stops working and I need to reset the router. I had to separate the 2.4 and 5G as the devices needing the 2.4 wont work until the reset. The 5G never goes down and the App says there are no issues but the 2.4 starts working once the reset is complete until around 3am when it goes down again. Every. Single. Day.

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2 days ago

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XfinityDemitrius

Official Employee

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2.2K Messages

10 days ago

Hey @user_8w1l5g, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the wireless networks. Do you happen to know if you experience the same issues when you have both the 2.4 GHz and 5 GHz network under the same name (Also known as band steering enabled)? 

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user_8w1l5g

Visitor

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2 Messages

Yes, it happens when bandsteering is enabled.  Any device connected to the 2.4 becomes disconnected everyday and has yo be reset

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5 days ago

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XfinityJorge

Official Employee

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2.6K Messages

 

user_8w1l5g Hello! Thanks for the response and for letting us know this is impacting both networks. Let us try doing some troubleshooting over DM so we can thoroughly look at your account.
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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EG

Expert

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114.2K Messages

2 days ago

@user_8w1l5g @XfinityJorge

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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