2.4 GHz signal disappears

I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down for 1-2 days and then randomly comes back. I had the same issue a year ago and swapped out the gateway. That cleared things up for a few months but then the issue returned. There are a number of posts over the past few years in this forum and on Reddit related to this same issue. Not sure why Xfinity has not fixed this.

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XfinityFrank

Official Employee

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1.9K Messages

11 days ago

Hi there, @J_East! Thanks for reaching out to us here on the Community Forum and sorry to hear about the 2.4GHz bank disappearing randomly. I wonder if the issue may be some sort of interference. There are some great tips for optimizing your home network located here : https://www.xfinity.com/support/articles/improve-your-wireless-home-network, specifically the placement information. Check that over and see if anything may make sense with your setup to see if it improves.

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J_East

Regular Visitor

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9 Messages

Unfortunately, none of tips worked. The issue truly is that the gateway stops sending the 2.4 signal (down again today). I can use the app to switch off band sharing and give the 2.4 network a new name. Then when I look for available WiFi networks, it is not even listed. Among the many devices that require 2.4 is the Xfinity Home touchscreen. I hate that I am paying for a service that, lately, has only been working around 40% of the time.

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4 days ago

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XfinityThomasA

Official Employee

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3.1K Messages

J_East - Thank you for the update. We'll get to the bottom of this. Are you using any addtional equipment along with your Xfinity gateway?

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2 days ago

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J_East

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9 Messages

No, it is a stand alone Xfinity router XB7 or XB8.

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1 day ago

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XfinityBenjaminM

Official Employee

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2.6K Messages

J_East Can you please send a Direct Message with your full name and address? Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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1 day ago

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EG

Expert

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115.3K Messages

@J_East @XfinityBenjaminM

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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1 day ago

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user_tol

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1 Message

11 days ago

Just started having this issue a few days ago. Rebooting didn't fix it, but resetting everything fixed it for a few days. Now the 2.4 is down again.

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XfinityJeniece

Official Employee

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3.7K Messages

Hey there, @user_tol, thanks for reaching out through Xfinity Forums regarding your connection issues. Are you still having issues with your connection? Have you tried any of the troubleshooting steps mentioned here, https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c?

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9 days ago

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Your Home Network

J_East

2.4 GHz signal disappears

XfinityFrank

J_East

XfinityThomasA

J_East

XfinityBenjaminM

EG

user_tol

XfinityJeniece

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