2 Messages
2.4 WIFI network down on ARRIS TG4482A
I have tried all the troubleshooting steps with XFINITY assistant and chat. Reset my devices, all levels of the gateway...the 2.4 band is not functional and all the devices that connect to it are offline. 5 G band seems to be working ok at the moment.
Event logs pulled from the router/modem this morning pasted below
DHCPv6[3952]: 72001011-DHCPv6 - Missing Required Option 82
2024/10/23 06:05:13 Critical
DHCPv6[3952]: 72001011-DHCPv6 - Missing Required Option 24
2024/10/23 06:05:13 Critical
DHCPv6[3952]: 72001011-DHCPv6 - Missing Required Option 82
2024/10/23 06:05:12 Critical
XfinityEricB
Official Employee
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1.7K Messages
1 month ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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107.1K Messages
1 month ago
@user_c7autn @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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