3d printer needs 2.4 and can’t connect

Has been failing to connect for some time … tried to reset and now can’t connect at all. Why can’t I create a 2.4?

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XfinityRay

Official Employee

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3.5K Messages

21 days ago

Hi there, @user_piha8v! We have you covered! I have a lot of devices that need the 2.4 GHz network only. The steps at this link get them working without issue in my home, https://www.xfinity.com/support/articles/issues-connecting-devices-wifi-network. I have only ever needed the first set of steps:

On a device connected to your gateway, open a browser and go to http://10.0.0.1.
Log in to the Admin Tool.
Select Connection, then Wi-Fi.
Click Edit next to 5 GHz.
Select Disable and click Save Settings.
Connect your smart device using its app (or though the printer interface).
Go back and re-enable the 5 GHz band.

Please let me know if you are able to get the printer connected or have further questions along the way. We want this working for you!

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user_piha8v

3 Messages

Tried this …. Printer kept saying password wrong. Only one password ever applied to gateway and should run all networks correct?

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20 days ago

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XfinityBenny

Official Employee

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1.2K Messages

@user_piha8v Indeed. Troubleshoot that part in the network settings, and reset it if needed to factory settings in order to start over.

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20 days ago

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BruceW

Gold Problem Solver

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26.9K Messages

20 days ago

... 2. Log in to the Admin Tool. ...

If you can't access the Admin Tool at 10.0.0.1, see https://www.xfinity.com/support/articles/admin-tool-access

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Your Home Network

user_piha8v

3d printer needs 2.4 and can’t connect

XfinityRay

user_piha8v

XfinityBenny

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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