5 Year Plan for our 2 Houses

I have been a loyal customer for many years and pay for internet at our 2 houses, but Xfinity prices are much too high and Fidium is now available at both of our houses, so I plan to switch unless Xfinity can offer me better pricing similar to the $40/month for 300 Mbps for 5 years that is offered to new customers. I even have my own equipment so I don't need the equipment from Xfinity.

Responses

Oldest First

Selected Oldest First

EG

Expert

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116.4K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDilary

Official Employee

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3.1K Messages

2 hours ago

Thank you for posting on our community forums for assistance, shamuswilkie. I appreciate your loyalty over the years and understand your concerns about pricing. Let me take a look at your account to see if we can offer something more competitive. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

shamuswilkie

5 Year Plan for our 2 Houses

EG

XfinityDilary

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