T

Visitor

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1 Message

Thursday, July 3rd, 2025 10:44 PM

5ghz internet not working

Ok I get it, do not try and tag the ticket, if I have to type this thing out one more time I’m gonna flip. My internet has a 2.4g and 5g version I’m sure you know, 5g is much faster and I need that for work. The 5g stopped working. I cannot connect to it. I have restarted the modem, I have troubleshooted in the app. I thought it was range but now devices right next to it can’t connect. 

Visitor

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1 Message

2 days ago

I'm having the same issue also. The 5ghz is no longer showing. The issue started about 3 weeks ago and has been downhill since then.

Visitor

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1 Message

1 day ago

My 5ghz is not longer showing also!

Official Employee

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1.5K Messages

11 hours ago

 

Tjfrancom Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. Is the equipment connected to a splitter? 

 

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