M

Visitor

 • 

2 Messages

Mon, Jul 19, 2021 10:22 PM

600MBps plan, but only getting 300Mpbs for the past 4 days

Hello, 

My internet has been great all these times. Since approximately 4 days ago, I noticed that my current internet speed is half of what I paid for. Is there any reason why that my internet speed is cut in half? 

I have done the following: 

  • Power down modem for more than 30 sec and power back up. Speed is 300Mbps. 
  • Power down router for more than 30 sec and power back up. Speed is 300Mbps. 

I used these Netgear approved modem. 

Please help. Thank you. 

Responses

Accepted Solution

Visitor

 • 

2 Messages

12 d ago

Issue resolved. It was a false alarm. Thank you

Official Employee

 • 

77 Messages

12 d ago

Hello @marang. I am sorry to hear that you are having internet issues and I would love to assist you. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the "Peer to peer chat" icon (upper right corner of this page) 

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

EG

Expert

 • 

88K Messages

11 d ago

I'll now close these thread...............

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