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user_aac114
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12 Messages

Friday, December 5th, 2025 2:02 AM

A Plea For Help - Constant disconnects/disruptions - 72001011-DHCPv6 - Missing Required Option 24 and others

Hi All,

I have struggled with Xfinity Customer Service countless times in the past three weeks to try and get this resolved. My event log is full of errors with these two repeating nonsmargin: 0;">

DHCPv6[7617]: 72001011-DHCPv6 - Missing Required Option 82 2025/12/4 19:37:19 Critical
DHCPv6[7617]: 72001011-DHCPv6 - Missing Required Option 82 2025/12/4 19:13:49 Critical

I have nonstop disconnects and it's becoming an issue with my workload. Currently using an Xfinity modem, endless resets and provisioning. Can't get them to send a tech out. I'm desperate!

Best,

M

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5 days ago

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colonelscotty

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3 Messages

13 days ago

Where are you pulling these error logs from? 

Is it your internal devices losing connection or are you losing internet access?

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user_aac114

Visitor

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12 Messages

You can pull system and event logs by logging in as admin through 10.0.0.1. Xfinity has confirmed that it’s an ISP issue already.

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12 days ago

XfinityAbby

Official Employee

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469 Messages

Hello @user_aac114. Thank you for reaching out on our community forum. I would love to take a deep dive into your account and figure out what is going on with your constant disconnects.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

EG

Expert

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114.9K Messages

10 days ago

@user_aac114 @XfinityAbby 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_aac114

Visitor

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12 Messages

5 days ago

Hi All,

A technician came out and swapped out 3-4 modems and I am having less disconnection issues, but still some. Same error codes keep appearing in the event log. Unfortunately, I am traveling the next couple weeks for work and will not be home, but Xfinity has offered to schedule another technician. I think this may be related to some of the larger work they performed in this area about a month ago, as that's when these issues started. I will be scheduling again once back in town. The technician was very patient and was trying their best to fix the issue with the tools available.

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