About my home coax cabling

I just bought a internet plan with xfinity (the self-install equipment will likely arrive tomorrow) and I know that the router needs a coax to connect to the internet. The thing is I also have DirectTV satelite from AT&T that also uses coax so I know that it's probably not a good idea to use a coax thats also connected to the satelite, but I'm not sure if I have a coax that can connect to the router that isn't also connected to the satelite. I'm not sure where the first coax that enters my house ends up because theres one coax at the front that enters through the walls of my garage, but the the satelite dishes are in the backyard. Is it best to get a technician to install possibly a new coax line or xfinity box so that theres no interference with the new internet?

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strega7

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455 Messages

8 days ago

Yes, you don't want to connect Xfinity to DirecTV. Do you know that the house is connected to Xfinity at all? Just having a cable going into the garage doesn't necessarily mean it is connected to anything. In my case, I had a cable to the garage but it wasn't connected to Xfinity at the street.

There are some tests you can try - like a simple one is connect a DirecTV receiver to every coax outlet in the house. If every one of them works for DirecTV, then you surely need another cable for Xfinity. Those that don't work are at least not connected to DirecTV, but that doesn't guarantee that they are connected to anything else.

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crizncali

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I'm not sure because I just found out theres two coax coming from the front (one black and one white), but the black one is drilled into the roof of my garage since my garage is underneath the master bedroom, and I think it's routed all the way towards the backyard where my room has the little power brick for the DirectTV which I assume the black coax (it switches from black to a different white coax as theres a outlet that I can see this) also connects to. The first white coax is just sitting unconnected in the garage. I do know that there used to be a directtv receiver in every room, but my room doesn't have one anymore and theres also a splitter connected to the power brick for DirectTv. Should I just wait for the Xfinity Gateway to arrive to test which coax works? Or try the receiver method even though every room used to have a receiver.

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8 days ago

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XfinityChristy

Official Employee

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2.5K Messages

crizncali Thanks for reaching out through the Xfinity Community Forums. I get wanting to know if you can just plug and play or if you need one of our techs to swing by. I'd be happy to check your account and see if a professional installation is required to guarantee a stable connection for your new internet plan, or if your house is all set for a Self-Install Kit. To look up your specific service address and give you the right answer, could you please send me a Direct Message with your full name and service address?

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

We'll figure this out quickly!

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7 days ago

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Your Home Network

crizncali

About my home coax cabling

strega7

crizncali

XfinityChristy

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