1 Message
Absolute worst internet
1. Randomly make the router incompatible and site that as a reason for bad internet
2. If troubleshooting folks cannot help with their limited knowledge, send a technician
3. Technician changes the entire cable from pole to house and changes the modem to new compatible one
4. internet is even horrible than before.
XfinityJamesC
Official Employee
•
1.7K Messages
2 months ago
Greetings, @user_3d5k7w! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0
EG
Expert
•
107.1K Messages
2 months ago
@user_3d5k7w @XfinityJamesC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0