Visitor
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1 Message
Activate modem/router without app
I'm moving to a new apartment and I need to activate the modem/router I received from Xfinity in order to connect to the internet. Is there a way to do this without using the app? I have a very old phone and it's not capable of even downloading the app. It's frustrating that there isn't any sort of alternative means of activation provided. Thank you for your help!
EG
Expert
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115K Messages
5 months ago
Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. Then call 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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XfinityVianney
Official Employee
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2.4K Messages
5 months ago
Hello, I hope you are doing well. I appreciate you taking a moment to reach out to us here on Forums. If you can't use the app, we can certainly assist you here. We are a full-service team, so you're in the right place. I'm showing that your device is active on my end. Were you able to get all set up and online since making the post?
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