Visitor

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1 Message

Thursday, October 30th, 2025

Activate new Gateway without app

How do I activate my new Gateway without using the Xfinity phone app?

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Expert

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114.3K Messages

3 days ago

Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. Next step. I'm not sure if this method works anymore (YMMV). Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck ! Please let me know.

Official Employee

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1.8K Messages

17 hours ago

 

user_p0mi0k Thank you for reaching out to us here with you questions! You can activate an Xfinity modem without the app by using a web browser on a computer connected to the modem via an Ethernet cable, going to xfinity.com/activate, and following the on-screen prompts.

 

Expert

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114.3K Messages

16 hours ago

@user_p0mi0k 

Did the method that I posted work for you ?

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