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7 Messages

05/22/2026 8:05 PM

Admin Tool on Xfinity Gateway option missing from Xfinity App

reopening thread cause some genius decided to close it when this issue still exists. Apple does not show option to enable admin tool, but going to 10.0.0.1 is still met with the following message:

Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app.

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2 hours ago

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XfinityThomasD

Official Employee

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2K Messages

4 months ago

 

user_syo254 This article should help with the option to enable/disable the admin tool: https://www.xfinity.com/support/articles/admin-tool-access. Is there a service issue or setting that you are having trouble with? Our team and community can help in other ways as well if you'd like to provide more information.

 

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user_2632g2

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3 days ago

Is this issue ever going to be fixed? Looks like it's been a known issue for at least 7 months now based on the closed thread

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XfinityJustinM

Official Employee

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1K Messages

This is currently not a known issue, @NoahSurprenant. I am on iPhone as well, and was unable to duplicate the issue. The Allow Xfinity WiFi Gateway Admin Tool online access using the Xfinity app article provides detailed instructions on how to enable admin tool access within the Xfinity app. If you are still experiencing the issue can you please share a screenshot of what you are seeing on the "Advanced Settings" screen?

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14 hours ago

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user_2632g2

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There is no "Admin Tool online access" anywhere to be found on the WiFi tab. As others before me have pointed out this appears to be a bug that occurs when the gateway is in bridge mode.

https://forums.xfinity.com/conversations/your-home-network/admin-tool-on-xfinity-gateway-option-missing-from-xfinity-app/697ff88d18df686529798588?commentId=698558a870934d00915fe29e

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3 hours ago

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XfinityCliff

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633 Messages

Thanks for sharing that additional information @user_2632g2.  Based on the previous thread you posted, a workaround for this would be to factory default the modem to take it out of bridge mode, this should allow you to then gain access the Admin functions, and once finished you can then place the modem back into bridge mode.   

I do recognize that this is not ideal, as the Android version of the app appears to not have that problem (at least on my Galaxy S24 it doesn't.)  I am linking this post to our App group as a functionality issue.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 hours ago

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