Visitor
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1 Message
After switching to XB8 xfinity gateway ,my TV's internet connection keeps dropping several times a day , i see my wifi gets disconnected .
After switching to XB8 xfinity gateway ,my TV's internet connection keeps dropping several times a day , i see my wifi gets disconnected .
Earlier i was using my own equipment and never had this issue.
Any idea why XB8 wifi connection keeps dropping for my TV. Very horrible experience and degrade in internet issues.
I read some xfinity forums and tried many things like disable advance security , changing the wifi name to keep it seperate for 2.4ghz ,5ghz and 6 ghz.
When i called customer care it worked fine then but once we got off the call again i am experience the issue.
So its hard to re-produce the issue when support is taking a look as it occurs randomly , it has been 1st day of usage and i saw my tv wifi connection getting disconnected every 10 mins (i then had to again connect my tv to it) and then every 20-30 mins and now it happens randomly every hour or so.
XfinityKei
Official Employee
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2.6K Messages
9 days ago
@user_r7qusv I'm sorry to hear your connection is dropping. Our team is here to help resolve your concerns. I would like to get started with some troubleshooting first.
We always recommend using one Wi-Fi network to keep things simplified and allow the connection to switch between the bands automatically I have a link with more information https://www.xfinity.com/support/articles/benefits-same-wifi-network-password-name-xfi-gateway
Can you check the connections to your modem, TV and wall outlet to ensure everything is finger tight and secure?
Is your modem in its original place?
When the connection drop does your modem power off?
How long is the connection down from when this happens?
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