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user_6v9k1p
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Wednesday, October 30th, 2024 1:57 PM

Albuquerque Internet speed very slow since Sunday October 27, 2024

Starting Sunday October 27, 2024, my internet speed *outside* of Xfinity has been very slow.

Testing with a connection to sites outside of Xfinity:

Firewalla testing:

But testing inside of Xfinity shows reasonable speed:

This tells me that my local configuration is fine - that the issue is with Xfinity.

Have other people been experiencing this issue?

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15 days ago

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XfinityDena

Official Employee

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2.5K Messages

20 days ago

@user_6v9k1p

I understand how important your services are to you as they are to me as I just started to work from home full time! Any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!  

 

When you are looking at your speeds are you completing them while being hardwired to the modem or while on a WiFi connection? 

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user_6v9k1p

6 Messages

The tests were from a hardwired PC running windows 11. The speed graph is from my Firewalla, which runs a speed test daily at ~2:45am.

The data demonstrates 769Mb/s from my desktop to an Xfinity server. It was 78Mb/s when I tested with a server outside Xfinity.

The chart shows that the slowdown/outage occurred on Sunday, October 27th, and is still happening.

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20 days ago

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user_6v9k1p

6 Messages

Additionally, I just ran the Xfinity Speed test and it shows 85.9Mb/s, which is far less than the 1000Bb/s that I am paying for:

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20 days ago

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XfinityAngie

Official Employee

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1.4K Messages

 

user_6v9k1p, Thank you for sharing all of that with us. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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EG

Expert

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107.1K Messages

20 days ago

@user_6v9k1p @XfinityDena @XfinityAngie 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_6v9k1p

6 Messages

15 days ago

The only solution is to wait for Xfinity to fix this issue within their network - or switch to another internet provider.

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