1 Message
All smart devices lost connection
All of my smart devices have simultaneously lost connection. My KASA outdoor dual plug, my Amazon smart home plugs, Frameo picture frame and several other devices including Xbox ETC. If I reset the gateway on my router some of the devices work again and then they stop.
I can’t figure out how to talk to a live agent on the phone or through live chat. I’m going crazy!
XfinityJorge
Official Employee
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1.7K Messages
2 months ago
Greetings user_jt26ay thank you so much for using our Forums and for contacting our team. We are sorry to hear about these connection issues and we are here to help. On those devices you are having issues with can you try forgetting the Wifi network then reconnecting? Please let us know if this helps!
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