Bcrown's profile

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12 Messages

Tuesday, December 2nd, 2025 3:30 PM

amplifier replacement?

I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at the moment but can get it later). This got my internet speeds back to about 2gb /350mb  He was good and asked me to check a few tv's before he left, but i did not check all of them. Those I checked  all seemed to be fine and the upload download speeds were restored to the expected range. He made a comment in passing that comcast  no longer  used the amplifiers which I had (comcast installed) anymore. but since everything was working, we left it as is.

Last night I used a tv which we did not check when the tech was at the house, and the pixelation is pretty severe. I assume since it dd not have issues prior, it is one of the cables that got swapped and also one of the longer runs in the house. I have unused taps  on the current amp.

Should I try moving the one tv to a different port or is this a sign the amp should be replaced and if so, does comcast still provide these, or do I need to purchase something on my own. 

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12 Messages

2 days ago

As a follow up, the current unit is a PPC EVO1-9-U/U. Is this unit still in production? If not, is there a suitable replacement, after playing around it seem the ports on the top row P1-4 are working but using the lower row the connected devices have severe issues.

Official Employee

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2.8K Messages

5 hours ago

 

Bcrown, Hi there! Thanks for taking the time out of your day to reach out. As someone who enjoys watching entertainment on my TVs, I can understand the inconvenience caused by severe pixelation. I am sorry to learn about this experience. You've reached the right place. Our team is a support group of experts who specialize in resolving video service issues over social media. We can help. Great question about whether this specific amplifier unit is still in production. To see more details on the models of amplifiers, please feel free to visit this link here. In researching this, I see that signal amplifiers are still provided currently. Did the technician leave you with their contact information by chance? Moving the one TV to a different port would be a good troubleshooting to try to see if you experience the same issue. Another great way to troubleshoot the TV service is by using the Xfinity app like in this link here

 

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12 Messages

On the current unit it seems like the ports on the top row work but the bottom do not. Do you know if all three of the units on the link are functionally equivalent? The tech ddi not leave anumber, but when we were talking (before I realized there was an issue) he mentioned that the ppc unit I have they do not use anymore. Maybe a regional choice maybe just incorrect. Troubleshooting with the app always gives me a message about unable to connect to the servers. if it makes a difference, the tv with a problem is not the main box.

Official Employee

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2K Messages

@Bcrown if the issue is still happening, I think it's best if we send another tech to follow up on the pixelation issue. We can help with that. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.

 

https://forums.xfinity.com/direct-messaging

 

 

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