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user_tdmmzl
1st Topic

Visitor

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9 Messages

Wednesday, February 18th, 2026 9:51 PM

Another Internet Outage

Since neighborhood upgrade in mid January I have had over a dozen outages and no one can explain the root cause. Another one this afternoon. Never had a problem before the upgrade. This is ridiculous. I work from home and take online classes. I need reliable service. Outage i for says it affects 101 to 500 homes in my area every time. What is going on?

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28 days ago

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XfinityMatthew

Official Employee

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1.6K Messages

1 month ago

Hey @user_tdmmzl Thanks for reaching out. Sorry to hear about all the interruptions in the area. I see you already DMed us. So I will continue with you in the direct messages. 

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XfinityRaul

Official Employee

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2.6K Messages

@user_tdmmzl To send a direct message you may need to:
 
 Click "Sign In"
 Click the "direct message" icon
 Click the "New message" (pencil and paper) icon
 Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
 Type your message in the text area near the bottom of the window
 Press Enter to send it

 

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28 days ago

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EG

Expert

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116.9K Messages

1 month ago

@user_tdmmzl @XfinityMatthew 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   

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user_tdmmzl

Visitor

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9 Messages

When I tried to create a NEW general message, it does not bring up a new post and appended it to the existing thread. I do not know why or how to avoid it. 

This is the second time it has happened even though I went into the main community forum and chose Internet.

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30 days ago

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