Visitor
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1 Message
Apex legends packet loss
I need escalation to network engineering for a likely routing / peering / congestion issue.
I have severe packet loss only when connected to Apex Legends servers. I am located in Hackettstown NJ
All local troubleshooting has already been done, including:
- Ethernet connection
- Router replaced
- Multiple cables tested
- Open NAT / UPnP verified
- No packet loss on diagnostics or speed tests
Packet loss only occurs when traffic leaves the Xfinity network and connects to game servers.
This strongly suggests a routing, node congestion, or peering issue rather than a local wiring problem.
Please check the following on your end:
- Node congestion / oversubscription
- CMTS errors
- Packet loss past first hop
- Routing path to EA / game servers
- Peering or backbone congestion
- Anti-DDoS routing paths if applicable
This has reached the point where there should not have to be this many steps just to play a game normally, and after all troubleshooting the issue still exists.
Requesting escalation to network engineering.
XfinityMarshante
Official Employee
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1K Messages
6 days ago
Hello @Cperry1787, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing issues with your internet connection. I can understand how disruptive and frustrating that can be, especially when you’re in the middle of online gaming. Thank you as well for sharing the troubleshooting steps you’ve already taken; that’s incredibly helpful. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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