New Poster
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6 Messages
Arris S33 Boot file corruption
Recently had service issues and was sold the upgraded service tier. It didn't take for some reason and Xfinity chat is saying there's a boot file corruption on my S33.
And The only fix is to lease our premium modem. Or contact manufacturer
Still works at the current speed tier and I was never really had a problem with it. The service quality has always had an issue.
Any help would be appreciated
Event Level Description
30/10/2024
14:15:44 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
30/10/2024
14:15:50 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
30/10/2024
14:16:26 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
30/10/2024
14:16:26 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
30/10/2024
14:16:37 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
30/10/2024
14:16:37 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
30/10/2024
14:19:53 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
30/10/2024
14:27:59 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
30/10/2024
14:27:59 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
30/10/2024
14:27:59 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
30/10/2024
14:28:01 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
30/10/2024
14:28:13 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
30/10/2024
14:28:13 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
30/10/2024
14:28:13 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
30/10/2024
14:28:22 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
31/10/2024
17:00:21 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
31/10/2024
17:44:56 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
31/10/2024
19:43:05 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/10/31 at 7:43 PM.
31/10/2024
19:43:19 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/10/31 at 7:43 PM.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:20 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
19:00:22 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
19:00:22 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
19:00:22 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
31/12/1969
19:00:23 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
31/12/1969
19:00:36 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:36 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/10/2024
19:46:47 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/10/2024
19:47:00 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
31/10/2024
19:47:40 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/10/31 at 7:47 PM.
1/11/2024
08:31:08 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
1/11/2024
12:24:20 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
1/11/2024
16:55:20 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
1/11/2024
17:26:22 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
2/11/2024
17:56:22 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
3/11/2024
15:47:35 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
4/11/2024
09:42:23 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
4/11/2024
19:20:13 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
6/11/2024
16:08:44 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
19:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
19:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
31/12/1969
19:00:22 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
31/12/1969
19:00:33 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:33 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:33 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
6/11/2024
16:52:29 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
6/11/2024
16:52:37 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
19:00:21 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
19:00:21 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
31/12/1969
19:00:24 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
31/12/1969
19:00:35 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:35 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:35 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
7/11/2024
15:06:10 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
7/11/2024
15:08:13 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/07 at 3:08 PM.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
19:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
19:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
31/12/1969
19:00:22 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
31/12/1969
19:00:25 6 Honoring MDD; IP provisioning mode = IPv6
31/12/1969
19:00:34 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:34 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:34 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
7/11/2024
15:18:15 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
7/11/2024
15:18:16 6 DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
7/11/2024
15:18:24 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
7/11/2024
15:19:42 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 3:19 PM.
7/11/2024
15:20:37 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 3:20 PM.
7/11/2024
22:54:36 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 10:54 PM.
7/11/2024
22:55:16 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 10:55 PM.
7/11/2024
22:56:56 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/07 at 10:56 PM.
7/11/2024
22:58:49 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 10:58 PM.
7/11/2024
22:59:43 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 10:59 PM.
7/11/2024
23:00:55 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 11:00 PM.
7/11/2024
23:01:41 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 11:01 PM.
7/11/2024
23:02:08 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 11:02 PM.
8/11/2024
09:38:33 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
8/11/2024
15:56:55 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/08 at 3:56 PM.
8/11/2024
15:57:14 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/08 at 3:57 PM.
8/11/2024
16:42:05 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
8/11/2024
16:42:07 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
8/11/2024
16:50:05 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
8/11/2024
17:29:31 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
8/11/2024
17:32:58 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
8/11/2024
17:38:36 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
8/11/2024
18:40:54 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/08 at 6:40 PM.
8/11/2024
19:49:28 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/08 at 7:49 PM.
8/11/2024
21:23:18 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
8/11/2024
21:25:49 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/08 at 9:25 PM.
8/11/2024
21:26:41 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/08 at 9:26 PM.
8/11/2024
21:27:02 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/08 at 9:27 PM.
8/11/2024
21:27:36 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/08 at 9:27 PM.
EG
Expert
•
107.1K Messages
12 days ago
@zeno100
0
0
EG
Expert
•
107.1K Messages
12 days ago
@zeno100 Disregard. A forum moderator edited the post for you.
Please also copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
Which speedtier / package did you try to upgrade to ?
0
0
XfinityJohnG
Official Employee
•
1.2K Messages
11 days ago
Thank you for reaching out to our team here @zeno100. I will be happy to look into any provisioning issue on your modem. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
•
107.1K Messages
11 days ago
@zeno100
Did you have a chance to obtain those requested signal status values ? If so, please post them right here in your topic on these open / public help forums.
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zeno100
New Poster
•
6 Messages
9 days ago
Thanks I upgraded to 1,000
https://192.168.100.1/
28
Startup Procedure
Status
495000000 Hz
Procedure
Acquire Downstream Channel
Comment
Locked
Connectivity State
OK
Operational
Boot State
Configuration File
Security
DOCSIS Network Access Enabled
OK
OK
Operational
Enabled
Allowed
BPI+
Downstream Bonded Channels
Power
Modulation
SNR/MER
Frequency
QAM256
495000000 Hz
43 dB
dBmV
43 dB
453000000 HZ
7 dBmV
OAM256
459000000 HZ
7 dBmV
43 dg
QAM256
465000000 HZ
QAM256
7 dBmV
43 dB
Channel D
20
14
Lock Status
Locked
Corrected
Uncorrectables
Locked
14
Locked
10
15
Locked
O
16
Locked
Locked
OAM256
QAM256
471000000 Hz
477000000 Hz
7d8mV
7 dBmV
43 dB
43 dB
O
17
O
18
LOcked
QAM256
483000000 HZ
dBmV
43 dB
43 dB
43 dB
43 dB
43 dB
43 dB
44dB
44 dB
43 dB
44dB
19
Locked
Locked
QAM256
QAM256
489000000 Hz
7 dBmV
dBmy
21
501000000 Hz
`7
O
22 23 24
Locked
QAM256
QAM256
OAM256
507000000 Hz
7 dBmV
Locked
Locked
513000000 HZ
519000000 HZ
dBmV
7 dBmV
O
25 26
Locked
QAM256
525000000 Hz
dBmV
8 dBmV
Locked
QAM256
531000000 Hz
O
27 28 2g 30
Locked
QAM256
QAM256
53700000O HZ
543000000 HZ
549000000 Hz
7 dBmV
8dBmV
7 dBmV
O
Locked
Locked
QAM256
43 dB
43 dB
43 dB
O
Locked
Locked
QAM256
QAM256
555000000 Hz
dBmV
8 dBmV
31
561000000 Hz
32
Locked
OAM256
567000000 HZ
8 dBmV
43 dB
43 dB
43 dB
43 dB
43 dB
43 dB
13 dB
43 dB
O
33 34
Locked
Locked
QAM256
573000000 Hz
dBmV
8 dgmV
O
QAM256
579000000 HZ
O
35
36
Locked
QAM256
585000000 Hz
7 dBmV
Locked
Locked
QAM256
591000000 HZ
597000000 Hz
dBmV
13
10
37
38
39
OAM256
7d8mV
Locked
QAM256
603000000 Hz
7 dBmy
6 dBmV
O
Locked
QAM256
609000000 Hz
O
40
Locked
QAM256
QAM256
615000000 HZ
621000000 HZ
627000000 Hz
7 dBmV
6 dBmV
5 dBmV
43 dB
43 dB
O
41
Locked
42
43
44
Locked
QAM256
42dB
43 dB
42dB
Locked
Locked
QAM256
QAM256
633000000 Hz
639000000 Hz
6 dBmy
6 dBmV
O
193
Locked
OFDM PLC
690000000 HZ
dBmV
42 dB
47 dB
1211955508
3078
194
Locked
OFDM PLC
957000000 Hz
4 dBmy
1639223715
9060
Upstream Bonded Channels
Frequency
US Channel Type
SC-QAM
16400000 Hz
22800000 Hz
SC-QAM
ChannelID
Lock Status
Width
Power
17
Locked
Locked
6400000
37.3 dBmV
37.3 dBmy
18
6400000
19
Locked
Locked
SC-QAM
29200000 Hz
6400000
36,8 dBmV
37.0 dBmV
20
SC-QAM
35600000 HZ
6400000
Current System Time:Fri Nov 8 21:27:37
(edited)
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0
EG
Expert
•
107.1K Messages
9 days ago
It's very hard to read that formatting. Would you please reformat it. Copy the signal status tables exactly the way they are displayed.
0
0
zeno100
New Poster
•
6 Messages
9 days ago
The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 495000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
20 Locked QAM256 495000000 Hz 7 dBmV 43 dB 1 0
13 Locked QAM256 453000000 Hz 7 dBmV 43 dB 0 0
14 Locked QAM256 459000000 Hz 7 dBmV 43 dB 0 0
15 Locked QAM256 465000000 Hz 7 dBmV 43 dB 0 0
16 Locked QAM256 471000000 Hz 7 dBmV 43 dB 6 0
17 Locked QAM256 477000000 Hz 7 dBmV 43 dB 1 0
18 Locked QAM256 483000000 Hz 7 dBmV 43 dB 1 0
19 Locked QAM256 489000000 Hz 7 dBmV 43 dB 1 0
21 Locked QAM256 501000000 Hz 7 dBmV 43 dB 1 0
22 Locked QAM256 507000000 Hz 7 dBmV 43 dB 1 0
23 Locked QAM256 513000000 Hz 7 dBmV 44 dB 1 0
24 Locked QAM256 519000000 Hz 7 dBmV 43 dB 0 0
25 Locked QAM256 525000000 Hz 7 dBmV 44 dB 1 0
26 Locked QAM256 531000000 Hz 7 dBmV 44 dB 1 0
27 Locked QAM256 537000000 Hz 7 dBmV 43 dB 1 0
28 Locked QAM256 543000000 Hz 8 dBmV 44 dB 1 0
29 Locked QAM256 549000000 Hz 7 dBmV 43 dB 0 0
30 Locked QAM256 555000000 Hz 7 dBmV 43 dB 0 0
31 Locked QAM256 561000000 Hz 8 dBmV 44 dB 0 0
32 Locked QAM256 567000000 Hz 8 dBmV 43 dB 0 0
33 Locked QAM256 573000000 Hz 7 dBmV 43 dB 0 0
34 Locked QAM256 579000000 Hz 7 dBmV 43 dB 1 0
35 Locked QAM256 585000000 Hz 7 dBmV 43 dB 1 0
36 Locked QAM256 591000000 Hz 7 dBmV 43 dB 1 0
37 Locked QAM256 597000000 Hz 7 dBmV 43 dB 1 0
38 Locked QAM256 603000000 Hz 6 dBmV 43 dB 1 0
39 Locked QAM256 609000000 Hz 6 dBmV 43 dB 1 0
40 Locked QAM256 615000000 Hz 6 dBmV 43 dB 1 0
41 Locked QAM256 621000000 Hz 6 dBmV 43 dB 1 0
42 Locked QAM256 627000000 Hz 5 dBmV 42 dB 6 0
43 Locked QAM256 633000000 Hz 6 dBmV 42 dB 7 0
44 Locked QAM256 639000000 Hz 5 dBmV 42 dB 0 0
193 Locked OFDM PLC 690000000 Hz 7 dBmV 42 dB 889205154 3073
194 Locked OFDM PLC 957000000 Hz 3 dBmV 41 dB 1102633818 75762
Upstream Bonded Channels
Channel ID Lock Status US Channel Type Frequency Width Power
17 Locked SC-QAM 16400000 Hz 6400000 37.8 dBmV
18 Locked SC-QAM 22800000 Hz 6400000 37.5 dBmV
19 Locked SC-QAM 29200000 Hz 6400000 37.0 dBmV
20 Locked SC-QAM 35600000 Hz 6400000 37.3
dBmV
Current System Time:Tue Nov 12 14:16:25 2024
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EG
Expert
•
107.1K Messages
9 days ago
Ok Thank you. The downstream power is borderline in spec but I don't think that is the problem. Have you sent that requested direct message to Xfinity Support ? If so, what transpired ?
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zeno100
New Poster
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6 Messages
9 days ago
Yeah basically they said my modem has a corrupted boot file and lease there premium modem. Or contact the manufacturer.
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