Arris S34 Not getting next gen speeds

I keep seeing lists saying the S34 is supposed to be mid split compatible. When will they make that actually work? I am stuck at 40mb upload.

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XfinityThomasD

Official Employee

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966 Messages

3 months ago

@SpartanCaptain Thanks for posting on our Forums. Unfortunately, we don't have a list of expected dates for more modems to become approved on our network, but I would always use this link to check for Compatible Devices. After entering your address and speed tier, there is a highlighted box on the bottom of the supported modem grid that will bring a PDF for all supported devices for the next-gen network upgrades.

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SpartanCaptain

3 Messages

When I go there it gives me the list saying the Arris S34 is supported for the higher speeds. And I am not getting those at the moment.

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3 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

SpartanCaptain Let's take a look at your account. Please send us your full name and address in a direct messag:

(Full credit to @BruceW for this excellent explanation!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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