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user_se9p12
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Visitor

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3 Messages

09/06/2026 9:50 PM

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Arris S34 Reprovisioning

Hello,

Just upgraded to the 2500/400 tier and my s34 is posting the exact same speeds as the old sb8200 on my previous plan.

FYI, I couldn’t find the “Bell” referenced in an earlier post to direct message so I am asking in the general queue.

Cheers!

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8 days ago

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XfinityVictor

Official Employee

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2.5K Messages

15 days ago

@user_se9p12 Hello, are you still having speed issues?

(edited)

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user_se9p12

Visitor

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3 Messages

Hello Victor,

yes, just ran a test and still showing 900/42 which is marginally better but still within same class.

 From what I have read it is a provisioning issue from your end that needs to be pushed to my modem.

Cheers!

15 days ago

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XfinityVictor

Official Employee

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2.5K Messages

Is the equipment connected to a splitter or a separate router? Is the speed test performed wirelessly or wired?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

15 days ago

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user_se9p12

Visitor

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3 Messages

12 days ago

It is connected to a Netgear RS280S using the 2.5gb port to the 2.5gb port on the S34. In turn the computer used to Speedtest was also connected to another 2.5gb port with a 2.5gb port so the entire chain matched.

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XfinityMartyR

Official Employee

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3.7K Messages

 

user_se9p12 We can take a closer look at your account, and ensure your modem has been provisioned correctly. Please send us a direct message. 
 
 

To send a "Direct Message" message:


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

12 days ago

0

EG

Expert

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121.4K Messages

12 days ago

@user_se9p12 @XfinityMartyR 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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XfinitySara

Official Employee

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2.9K Messages

8 days ago

@user_se9p12 - We're so glad to hear that toggling the router's QoS seemed to do the trick! Thanks again for taking the time to work with our Digital Care Team on a fix. And as mentioned in our last Direct Message, you are always welcome to start a new post should anything else come up. We'll always be here for you!

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