Hey @Marknles, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Internet connectivity issues.
Could you please provide some further details such as your current Xfinity Internet plan, what speed test results are you receiving, along with what troubleshooting steps you may have already tried? We hope to hear from you soon.
1.2 Gpbs + extra 100 Mbps down / 35 Mbps up - Testing ok? on down ( 950 - 1050 ) -- up seems capped/limited to 19-20 Mbps - Tried all the basic t-shooting steps - TODAY , replaced Netgear modem that was limited to 1 Gbps - TODAY , tested at 950-970 / 35-40 Mbps which was consistent with it's performance since getting the 1.2 Gbps plan - TODAY , activated the Arris S34 through the Xfinity app - latest version - and it seems to have the upload capped , checked signal levels in the modem and they are in the range and pretty consistent from ch to ch
I greatly appreciate the details @Marknles. I would like to see what bootfile and more is assigned to the modem. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
•
2.3K Messages
3 days ago
Hey @Marknles, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Internet connectivity issues.
Could you please provide some further details such as your current Xfinity Internet plan, what speed test results are you receiving, along with what troubleshooting steps you may have already tried? We hope to hear from you soon.
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