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Friday, November 14th, 2025 4:49 AM

Assigned public ip address missing from maxmind geolocation causing issues with sites that require US location.

Sites that use Maxmind geolocation (and possibly other geolocation tools) send me to the wrong place because they can't determine that I'm in the US.  For example, chatgpt comes up with "Unknown Country" all of a sudden and won't let me login.  "Speedtest by Ookla" sends me to "Accra iNETCOM Ghana" as it can't determine my geolocation.  I did the Maxmind GeoIP demo and put in a bunch of ipv4 addresses that surround mine.  My ip address was the only one that isn't in their database.  I called Xfinity and talked to an agent and she said they couldn't re-assign me a new public ip.  I then talked to a Manager (supposedly) who tried to get me to renew my ip for my ethernet adapter on my laptop (private ip).  They just couldn't understand what I was trying to tell them and got mad when I wouldn't listen to them and try to explain it. 

Can someone at Xfinity get this fixed up at Maxmind asap or get me a new ip?  This is even causing me online banking issues if they use Maxmind.  The public ip assigned is [Edited: "Personal Information"].  Here is just the surrounding ips with my missing address in the middle.

[Edited: "Personal Information"] Petaluma, California, United States (US), North America [Edited: "Personal Information"]/30 94954 38.2479, -122.6192 (20 km) Comcast Cable comcast.net Cable/DSL
[Edited: "Personal Information"] The IP address '[Edited: "Personal Information"]' is not in our database.
[Edited: "Personal Information"] Petaluma, California, United States (US), North America [Edited: "Personal Information"]/32 94954 38.2479, -122.6192 (20 km) Comcast Cable comcast.net Cable/DSL
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8 hours ago

As another data point my router is showing the ip address as [Edited: "Personal Information"]/23.  Shouldn't that be /32?  None of the ip addresses around me show anything under /30.  They are all /30, /31, or /32.  

(edited)

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