Associate my SSID with your account

Can you manually verify my in-home network SSID is registered on my account?

Using Xfinity as my Internet provider and their router that provides Wi-Fi, an Amazon fire stick, and the Xfinity stream app, I am not able to use many channels because I get the error “out of Home: unknown SSID”. All of the simplistic solutions I have found tell me that I am connected to a Xfinity Public Wi-Fi network, which I am not. Other solutions tell me to make sure that I’m my router is set up to provide the network name which it already is. I am looking for a solution to this.

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Jonpf2

Visitor

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2 Messages

11 days ago

Also, I did my best to associate this forum login with my account, but it looks like it’s using a different email than my Comcast email. I can provide all my account details if needed.

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XfinityAngie

Official Employee

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2.6K Messages

Jonpf2, thank you for reaching out to Xfinity Support. We would be happy to help you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

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9 days ago

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Your Home Network

Jonpf2

Associate my SSID with your account

Jonpf2

XfinityAngie

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