Visitor
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1 Message
automatic payment discount not applied
Automatic payment is enabled in my account and was used to pay my bill this month yet for some reason next month my billing statement shows as not applying the discount "Due to account changes". Reaching a human being at this company is near impossible, apply the discount or I'm going to brightspeed.
XfinityMatthew
Official Employee
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188 Messages
5 hours ago
Thank you for reaching out user_ffpyeo , We can certainly check into the auto pay discount on your account. Could you first confirm for me that you also have paperless billing turned on as well? The auto pay discount requires both auto pay and paperless to be active to receive the discount. To check these preferences you can follow the steps here.
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